Returns & Refunds
We stand behind NeckEase with a 30-day money-back guarantee. If you’re not happy with your purchase, you can return it within 30 days of delivery for a full refund of the product price.
How to start a return
Email support@neckease.com with your order number and we’ll send you simple return instructions.
Refunds
Once we receive your return, your refund is issued to your original payment method within 5–7 business days.